2022 Cloud Support Graduate

AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We have a team of talented engineers located in a number of countries around the world and are growing rapidly.

We are seeking people with a strong technical aptitude and an innate hunger for knowledge. Do you have a broad understanding of networking concepts and protocols (HTTP/S, DNS, DHCP, TCP/IP, NAT, VPN, routing protocols)? Can you work on the Linux command line or Windows' PowerShell? Are you comfortable with installing and setting up a web server on Windows or Linux? Do you want to help customers leverage the power of Big Data? AWS Support might be a great place for you.

You will be surrounded by people that are smart, passionate about cloud computing, and believe that world-class support is critical to customer success. Every day will bring new and exciting challenges on the job while you:

• Learn and use groundbreaking technologies
• Field and manage technical customer issues via phone, chat and email
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
• Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
• Create knowledge articles, videos and other technical articles for the AWS customer community

The AWS Support team has a variety of sub-teams to best serve the needs of our customers. These include Networking, Linux, Windows, Deployment, Databases, Developer & Mobile Services, Storage & Content Delivery, Big Data, Analytics, and Security.

Basic Qualifications

• TAFE Diploma, Bachelors or Masters degree in Information Technology, Computer Science, Engineering or a related field (2021 and 2022 [Mid-Year starts] Graduates only)
• Excellent oral and written communication skills
• Have strong customer focus & multi-tasking skills
• Self-starter who is excited about technology
• Ability to troubleshoot a network using basic troubleshooting tools
• Open to working one weekend day per week (as part of an offset five day week) with flexible starting times between 7.00 AM and 10.00 AM

Preferred Qualifications

• Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange etc.)
• One or more DevOps, Orchestration/Configuration Management and Continuous Integration technology (e.g. Chef, Puppet, Docker, Jenkins, Ansible etc.)
• One or more Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS)
• One or more scripting languages (e.g. Bash, PowerShell, Ruby, Python, extensions)
• Networking protocols such as HTTP, DNS and TCP/IP
• One or more version control platforms (e.g. Git, Perforce, SVN, TFVC)
• Experience managing full application stacks from the OS up through custom applications
• Programming language experience (e.g. Java, node.js, Javascript, .NET, PHP)
• Exposure to Virtualization (Hypervisors, VMware, Xen)
• Understand the complete deployment lifecycle from design, build, test, deploy
• Support / Troubleshooting experience

What if I'm not an expert in all the preferred qualifications listed in the job description?

• That's okay. That's our preferred list, not a required list. We hire smart people who can dive deep so we're more interested in the areas that you do know instead of those you haven't been exposed to yet.
• Amazon is an Equal Opportunity Employer.