Jimmy Chen

Jimmy Chen

Macquarie University
IT Generalist (Graduate)
Jimmy studied Bachelor of Information Technology at Macquarie University

What's your job about?

My role as an IT Generalist (Graduate) is to empower the organisation using technology. By leveraging technology to automate and streamline processes, it brings efficiency throughout the everyday life of an employee from the organisation. I am in a rotation-based role over 2 years where I take on different types of workloads reflecting to the Software Develop Life Cycle. Ranging from Requirements and Design (Business Analyst role), to Build and Test (Test Analyst role), Maintenance (Support Engineer role) and Quality assurance (Quality analyst role). As a Business Analyst, my role is to ensure that the as-is processes of doing a particular workflow/action can be matched to a to-be process of a system implementation. As a Test analyst, I am to ensure that all System Integration Testing and User Acceptance Testing are completed prior to a go-live of a project. As a Support Engineer, I am to ensure that the system is working as intended, being online, with no downtimes and with as minimal disruptions as possible. As a Quality analyst, I analyse existing process, systems and applications to ensure they meet all components to ensure high quality, ranging from best practices, to documentation, and to efficiency.

What's your background?

I am a Chinese-born Australian, bi-lingual, knowing both Chinese (Mandarin) and English. I started working part-time since year 10 and have been swapping and between roles here and there intermittently, working from a Leather company, to Real Estate, to a Restaurant, always bringing IT knowledge wherever I go. I completed my HSC in 2012 and started my university degree the following year. It was a Bachelor of IT with a focus on both the business side of IT and the software (programming side) of it. Luckily, I gained lots of exposure and got a flavour of working in a real working environment through the Capstone PACE units (which are units involving the community), working for Ernst & Young, Deloitte and Cadence Health. I applied for my current position after receiving a reward for being in the Top 10 Graduates of 2015 and was luckily accepted into Aristocrat in 2015. I’ve been working in my rotation-based role ever since and have learnt multiple aspects of IT.

Could someone with a different background do your job?

My roles and responsibilities allow me great exposure into multiple aspects into IT. It is definitely possible to perform the same job as myself, but would require an open mind, accepting to multiple ways of dealing with the same issue. This role would require a technically-savvy people-person, to take advantage of all the exposure, whilst also delivering on the sometimes very technical deliverables.

What's the coolest thing about your job?

The coolest item from my job is the satisfaction I can bring to another person’s everyday life. I know that every day, my work is to help someone else’s life become easier (whether automated reporting, synchronised data, digitalised signatures, etc.). I know that in any of my rotations, I will be able to make someone’s life a little bit easier, but improving how they operate.

What are the limitations of your job?

The main limitation of my role is the ability to control work-load. The exposure previously mentioned is very beneficial to help someone grow – whether technical or people, but the limitation is the control over this. In every role of IT, there is a large exposure to lots of important key stakeholders and there are always items which appear which you may not have control over.

3 pieces of advice for yourself when you were a student...

  • Pick university subjects that are the easiest, this is especially the case when I did not understand any of the role titles or what they do. The easiest option I could have done would be to pick the subject areas which I was already doing well at (whether maths-oriented, business-oriented or programming-oriented).
  • Be open to extracurricular and other activities – like competitions (coding competitions), social events (gaming sessions), etc.
  • University is not always a mandate, certifications and experience go a long way as well.