Atos Graduate ICT Engineer

The duties for this position may include, but are not limited to:

A) Move, Add, Change and Incident Management

• Support the cloud architect on technical solution design and documentation
• Work with global team to deploy cloud solutions and infrastructure to meet customer's requirements
• Provide on the ground technical support and troubleshoot technical issues at BAU
• Deployment, and configuration of servers and monitoring/Alerting system deployment and configuration
• Install Operating System on Servers as part of a rebuild or upgrade or initial deployment
• Upgrade Operating System version or upgrade Operating System service pack
• Apply software patches to applications
• Support troubleshooting, diagnosis and replacement of hardware and software failures
• Collection and documentation of IT related data. Document procedures to track configuration changes
• Escalate all application failures in accordance with defined escalation procedures
• Handle INC/MAC/Deployment requests according to approved procedures

B) Asset Management

• Asset tagging process
• Coordinate with OEM and Procurement teams on transport of OEM devices and racks into data center
• Receiving and transport of deliveries into the specific Receiving or Staging Area
• Provision of spare parts for INC/MAC/Deployment requests
• Track an coordinate asset warranty related transactions
• Transport of devices and parts per their disposition
• Coordinate the provision, definition and procurement of apps and software tools
• Coordinate the unpacking, manual handling, storing, transport
• Weekly status reporting, decommission recording and shipping
• Project workorder updates and blockage tracking
• Housekeeping ICT Rooms, related infrastructure matters

Required Education

Degree in Computer Science or Information Systems with 1 year of related working experience in IT environment OR
Diploma in Computer Science or Information Systems with 2 years of related working experience.

Required Experience & Qualifications

• Strong ICT skills
• Experience in Windows Server support and administration (both 2003 and 2008/2012)
• Experience in Windows Active Directory deployment and administration
• Experience in Linux installation, support and administration
• Experience in Microsoft Exchange Server (2003, 2007 and 2010 preferred)
• Experience in Cisco, HP, Dell and/or NETGEAR routers, firewalls & switches
• Expertise using Microsoft Office, including Visio
• Good interpersonal skills with strong ability to communicate effectively with people at all levels
• Excellent written communication skill and high quality of documentation
• Be a team player capable of working with both technical and non-technical resources.
• Capability to work well within a high performing technical team