The duties for this position may include, but are not limited to:
A) Move, Add, Change and Incident Management
- Support the cloud architect on technical solution design and documentation
- Work with global team to deploy cloud solutions and infrastructure to meet customer's requirements
- Provide on the ground technical support and troubleshoot technical issues at BAU
- Deployment, and configuration of servers and monitoring/Alerting system deployment and configuration
- Install Operating System on Servers as part of a rebuild or upgrade or initial deployment
- Upgrade Operating System version or upgrade Operating System service pack
- Apply software patches to applications
- Support troubleshooting, diagnosis and replacement of hardware and software failures
- Collection and documentation of IT related data. Document procedures to track configuration changes
- Escalate all application failures in accordance with defined escalation procedures
- Handle INC/MAC/Deployment requests according to approved procedures
B) Asset Management
- Asset tagging process
- Coordinate with OEM and Procurement teams on transport of OEM devices and racks into data center
- Receiving and transport of deliveries into the specific Receiving or Staging Area
- Provision of spare parts for INC/MAC/Deployment requests
- Track an coordinate asset warranty related transactions
- Transport of devices and parts per their disposition
- Coordinate the provision, definition and procurement of apps and software tools
- Coordinate the unpacking, manual handling, storing, transport
- Weekly status reporting, decommission recording and shipping
- Project workorder updates and blockage tracking
- Housekeeping ICT Rooms, related infrastructure matters
Required Education
Degree in Computer Science or Information Systems with 1 year of related working experience in IT environment OR
Diploma in Computer Science or Information Systems with 2 years of related working experience.
Required Experience & Qualifications
- Strong ICT skills
- Experience in Windows Server support and administration (both 2003 and 2008/2012)
- Experience in Windows Active Directory deployment and administration
- Experience in Linux installation, support and administration
- Experience in Microsoft Exchange Server (2003, 2007 and 2010 preferred)
- Experience in Cisco, HP, Dell and/or NETGEAR routers, firewalls & switches
- Expertise using Microsoft Office, including Visio
- Good interpersonal skills with strong ability to communicate effectively with people at all levels
- Excellent written communication skill and high quality of documentation
- Be a team player capable of working with both technical and non-technical resources.
- Capability to work well within a high performing technical team