Be prepared, know who you are and what you stand for
Be yourself! Reflect on examples in uni/past work where you have provided good customer service & resolution to problems.
Try and talk as much as possible in the group activities
Be yourself - Culture works best with genuine people
If you get through to the group interview stage, be considerate of other applicants you are sitting with. There are many people who were not selected because they tried to take over and run the group.
Practice psychometric tests and business case studies to allow you to think strategically and with a problem solving sense.
Understand the recent news that Coles has been undertaking and be able to relate back examples in your answers. A company like Coles that impacts every Australian, you need to be sensitive of the news and consumers needs and wants.
Think about who will be all the stakeholders affected in any given situation - EG: suppliers, customers, internal colleagues, etc
Know the case study and think outside the box a little, just because the document does not provide all the information doesn't mean you can't do additional research. Also consider all stakeholders, long & short term impact and any risks.
Prepare by understanding customer and what Coles really is. It's not just a supermarket.
Study the business and the retail industry so you have a general idea of how the retail industry works
Do your research about Coles and decide if it's right for you, then using that knowledge, convince Coles that you're right for it
Engage with as many people you can at open days, because you don't know exactly who you are speaking with. They could be the head of a department and will know your name when making hiring decisions.
Be open and honest, try and talk to people that work in the store support centre at Coles as there is a very strong culture that might not be everyone's cup of tea but I find it great.
Understand a bit about Coles and how the business operates, and don't be afraid to share your ideas.
Advertise if you have any retail experience. Be customer focused, be familiar with the company's current goals etc.
Narrow why you want to work at Coles down to three reasons. Then have three additional reasons why you would be suited to your preferred division. Lastly, don't have 'generic' interview responses - think of 6-7 'stories' or 'life experiences' you can mould to absolutely any question that can be asked.
I would prepare by making sure you have stories you can share that display who you are to the interviewer. You should also make sure you listen to other people's suggestions in the AC as talking over people and being overly controlling can make others uncomfortable and reflect poorly on you.
As cliche as it sounds just be yourself and relax! In the selfie interview just try to show your personality while answering the questions as best as you can, remember to slow down when talking and look straight at the camera. For the assessment center, my advice would be to speak up in the group interview but try not to cut people off and always add to what the last person said to keep the conversation flowing.
Research Coles! And their initiatives. Prepare, prepare, prepare for questions. Walk in confident - Coles loves confident, outgoing people who network.