IRESS 2019 - Graduate / Support Analyst - Sydney

Who we are

At IRESS, we believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. From the world's most established financial brands to new and disruptive players, we help improve every aspect of our clients' businesses so that they can work better, every day.

IRESS is one of Australia's largest technology companies and employs more than 1,900 people across Australia, United Kingdom, South Africa, Canada, New Zealand and Asia.

The role

As a Support Analyst, you'll join our team responsible for supporting our award-winning financial planning product – XPLAN. It's been rated the number one financial planning product for the tenth consecutive year, being used by most of the Australian Financial Planning market.

With a proactive approach, you'll support a range of clients which includes some of the largest and high profile financial institutions in the country. Being the main point of contact for our customers, you'll use your service and solid communication skills to create a first-class experience for our users. You'll collaborate with internal teams to investigate, analyse and solve a variety of software application issues.

What you will be doing

• Actively own, troubleshoot and track client incidents
• Use your initiative and strong problem-solving skills to determine resolutions
• Escalate priority and complex issues to 2nd level staff and other departments
• Contribute new ideas to improve the service desk function
• Continually develop your client service, analytical and troubleshooting skills

What you will need

• A keen interest in financial planning and/or technology
• Strong customer service skills
• Understanding of browsers and internet applications.
• Previous experience in a similar role as a Service Desk Analyst, Help desk Analyst, Customer support etc. would be advantageous.

Why work with us

• Competitive remuneration
• Global opportunities
• State-of-the-art offices
• Casual dress, flexible work policy
• Access to learning and development programs
• 3 days' leave per year for charity initiatives
• Global 36-hour hackathon
• Table tennis, pool tables, meditation rooms