THE OPPORTUNITY
We are looking for an enthusiastic Customer Service Specialist to work alongside our Export Documentation, Sales and Logistics Team and be an integral part of our Beef Solutions team. This exciting opportunity will see you as a fundamental contributor, involved in supporting quotations, product information and handling of general day to day inquiries using your exceptional customer service experience. Other responsibilities include:
- Providing phone and email customer support
- Highlight customer concerns, common product issues and other repeated queries to management to ensure proactive actions are put in place
- Act as brand and product ambassador
- Educate, empower, and inspire our customers about our brands and products
- Create and update shipping orders, sales order amendments, stock availability and specifications
- Data entry
- Keep a breadth of future products and promote them when possible to customers
- Identify potential sales opportunities in liaison with the sales team
ABOUT YOU
You will bring:
- Superior verbal and written communication skills
- Customer service experience
- Administration experience – fast and accurate data entry skills in ERP platforms (Microsoft Dynamics would be advantageous)
- Forward thinking and able to seek solutions for our customers
- Ability to understand business needs from both a financial and operational perspective
- Additionally, we are looking for a person that enjoys working through challenges, someone who takes ownership and advocates for our customers, someone that finds opportunity and alternative solutions to problems, and most importantly someone that embraces the products and brands we represent and translates that excitement to customers.
ON OFFER
This is a long-term career opportunity, working for an enterprise business with Corporate Offices on the Sunshine Coast in Queensland. We have recorded business growth of 20% year on year with sales in excess of $1.6 billion. We are committed to building a work environment that fosters an agile plus flexible workplace and where employee wellbeing is paramount.