• Full time , permanent contract available
  • 12.5 hour shifts; 24/7 roster; working 7 days per fortnight!
  • Perfect for new graduates or Operations Coordinators looking for a change

Work in our regional Assistance Centre providing 24 hour medical and travel assistance to our corporate members and travel insurance customers


Passion. Care. Expertise. Respect.

Would you like to work with a dynamic global organisation, which is driven by these core values in providing assistance to thousands of people who are in trouble around the world each day?

We are a pioneering organisation which provides Medical, Security and Travel solutions to thousands of Mining, Exploration, Financial, Manufacturing, Construction, Government and NGO clients around the world, including 80% of Fortune 100 companies. With 26 global Assistance Centres, a footprint in over 200 countries and an impressive history of growth and transformation, we have built an enviable reputation as the market leader in Assistance Services.

Operations Coordinator

You will work alongside a passionate team of medical and security experts including doctors and nurses, to deliver high quality medical, security and travel telephonic and logistical services to our members, in close liaison with medical, aviation and logistical providers and with the support of your fellow Assistance Centre colleagues around the world.


  • Exciting work with interesting daily challenges. No two days are the same and you get great satisfaction and reward knowing you have helped assist people in challenging and life threatening situations, while applying your aptitude for creative and solution oriented outcomes.
  • Fantastic opportunities to progress in a global organisation with a structured career progression framework and well supported internal training and development.
  • Work with an incredibly passionate and talented team of people from a diverse range of cultural and professional backgrounds.
  • Apply your existing customer service skills while developing your exposure to a corporate environment.
  • Shorter working weeks with 12.5 hr shifts on a rotating 24/7 roster (Full time: You will work approximately 7 shifts per fortnight. Part time: 4 shifts per fortnight.) Ability to work nights essential.
  • 5 weeks annual leave per year.
  • A competitive salary with access to a wide range of employee benefits & entitlements.


  • You are looking to commence in a role which can lead to many exciting career paths in a global business.
  • You have a good sense for high quality customer service, with real human touch and you naturally build rapport with people of all backgrounds.
  • You can work collaboratively in a team with people from diverse cultural and professional backgrounds.
  • You're a good communicator with professional level written and verbal English skills.
  • You ideally have developed a good level of geographical and cultural knowledge through your travels and/or overseas working experiences.
  • While call centre experience is not required, experience in high volume customer service environments is beneficial.

We have an extensive induction period of 8 weeks; our next induction starts on the 11th December 2018. Induction hours are 8 am - 4.30 pm; Monday – Friday.

**All suitable applicants may be subject to a mandatory criminal history check as part of the recruitment and selection process. Offers of employment will only be made upon a satisfactory and successful criminal history check.**

International SOS is an Equal Opportunities Employer. ISO9001

Don't let this fantastic opportunity pass you by - apply now attaching your CV!