Support Analyst

About IRESS

IRESS believes technology should help people perform better every day. Since their beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use their software, from the world’s most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders, and brokers. IRESS is one of Australia’s largest technology companies and employs more than 2,500 people across Australia, The United Kingdom, Africa, Canada, France, New Zealand, and Asia.

Your role

As the Support Analyst, you will assist their clients who use the company's Xplan software to investigate and analyze client application issues, and to use initiative and creative problem-solving skills to offer the fastest and easiest resolution. 

If you’re a recent Business/Commerce graduate student who is ready to start your career or you’re just ready for a change and have the right attitude, they would love to hear from you!

Some of the awesome things you’ll be involved with: 

• Provide excellent customer service for all inbound and written communications
• Serve as the customer’s primary point of contact by owning customer issues from start to finish
• Actively listen, probe and analyze incident information to ensure all information is gathered
• Effectively liaise and collaborate with internal teams to gather and analyze required incident information, use initiative and creativity to determine quick and simple solutions, and follow through to resolution as required
• Actively own and track escalated incidents by logging and documenting all client incidents and requests 
• Proactively learn about the products and continually develop analytical and troubleshooting skills

Training, development & rotations

As an IRESS Graduate or Apprentice, you'll be right in the thick of it - contributing to the creation of world-leading Financial Services Technology and client projects while fully supported and working alongside their team of experts who will provide you with ongoing coaching, on-the-job training, and feedback to help you to find your feet and be the best you can be. Read more.

Salary & benefits

Roles in Support Analyst earn an average of A$57,000 to A$175,000. (Source: Glassdoor)

IRESS's employee benefits are some of the best in the industry, supporting their people at every life stage. The company's people work smarter, happier, and healthier with long weekends, flexible ways of working, and connected team culture.

1. State-of-the-art offices
2. Equity grants for their top 25% performers
3. Annual Profit Share when IRESS meets its annual profit targets
4. Access to learning and development programs through Udemy
5. Read more...

Career progression

At IRESS you will be challenged and supported by a team of inspirational people working in their global teams– all working together to drive the future of FinTech. Read more.

Work life balance

From January 2022, they're further strengthening their approach to how they work together with up to six additional long weekends for all permanent and fixed-term employees - on IRESS. Changing the way they work to include regularly extended weekends provides them with the ability to stop, take a breather, clear their minds, and come back to work with renewed energy and perspective. Read more.

Culture & vibe

IRESS's commitment to diversity is simple – they want to create and maintain a workplace where our people can achieve their best, regardless of individual differences: gender, physical attributes, family status, sexual orientation, age, race, origin, ethnicity, religious beliefs, or ideology. Read more.

About you

What you will bring:

• Commerce/Business degree
• Excellent verbal and written communication skills, and the ability to interact with a wide range of people from diverse backgrounds
• Be a keen problem solver with a unique ability to think on your feet
• You're a self-starter who is comfortable taking  initiative
• Strong team player with a willingness to share ideas and knowledge
• Effective time management and organizational skills
• Be proactive and understand customers' needs to solve issues/incidents in an effective and efficient manner
• You’re always up for a challenge, even when you don't know the right answer you will research a response

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page to submit your application directly with IRESS.