Microsoft Australia Premier Field Engineer Fulltime Graduate role

About the Team and Role:

Premier Field Engineering is a global team that delivers world class support earning customer confidence, trust and loyalty by improving customer health through the optimization and successful implementation of Microsoft technologies.

The Premier Field Engineering team (PFE) provides technical support for Microsoft's Premier customers world-wide through onsite and remote support services. As a part of the Customer Service and Support (CSS) organisation, PFE partners with Commercial Technical Support (CTS) and Enterprise Services to drive customer health and strengthen Microsoft technology adoption. PFEs act as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate customers, including issues escalated to the highest levels of management.

In this role, you will be provided with the flexibility to work anywhere and excellent training and solution delivery opportunities to travel across Australia and the world.

Some requirements and responsibilities of the role:

• Act as a technical focal point in cooperative relationships with other companies.
• Manage crisis situations that may involve technically challenging issues and diverse audiences.
• Be responsive to customer needs which may sometimes require outside of normal business hours or on-call rotation.
• Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs; this may involve writing code.
• Maintain strong working knowledge of released products, take ownership for product improvement, and participate in pre-release activities and BETA programs.
• Help to strengthen Microsoft's technology adoption through guidance on best practices, risk assessments, onsite expertise to resolve critical customer situations, knowledge sharing, technical training and dedicated support services.
• Pursuing or within one year of graduation from Undergraduate or Post-graduate studies AND have less than 2 years combined (full-time) work experience.
• working knowledge or understanding of data analytics and visualization technologies and tools (eg. Excel, SQL, R, Azure Machine Learning, Cortana Analytics, Power BI etc.)
• The ability to learn, influence, inspire and lead and excellent communication, negotiation and presentation skills.
• Exceptional problem solving, technical and data analysis skills combined with the ability to grasp concepts quickly in a fast-paced environment.

Global Onboarding and Training Program:

The Microsoft Academy for College Hires (MACH) is as an accelerated career development program across a broad range of full-time roles, designed for top university graduates around the world. This onboarding experience aims to cultivate your talent through training, mentoring and community support.

You will get to immerse yourself in world-class training and coaching from some of the brightest minds as well joining a global community of over 1800 MACH peers in 60 countries. You will be provided with global exposure and the chance to deep dive into your role and Microsoft technologies to help you succeed in your role and proactively path your career.

What you can expect from Microsoft's working culture:

At Microsoft we believe that work is a place for exploration, creativity, innovation and professional growth, it's something you do not somewhere you are. It's about being inspired and motivated to achieve extraordinary things which leave a lasting impact. We embrace and celebrate our differences because we see them for what they are: powerful drivers of innovation. We work hard to make Microsoft a home for everyone and a place of acceptance, where differences are encouraged and respected.

We are a global company created through talented people inspired to positively touch over a billion people in the world, daily. Being a part of a global organisation, you have the opportunity for career mobility and diversity in available opportunities to progress your career. We give you the opportunity and tools to path a successful career and shape your role to what you are most passionate about.

Come as you are. Do what you love.