Our goal as Case Managers at Gallagher Bassett is to help people who have injured themselves in the workplace to get back to work. At the operational level, we facilitate the Victorian WorkSafe scheme to ensure all workers are able to receive the support and guidance they need. I am also responsible for educating individuals on the process of workers’ compensation and to ensure workers know I am there to help them.
Within my role, I manage the medical treatment of injured workers. Together with my Injury Management Advisor, we determine if a request for medical service or treatment is in line with the workers’ compensation legislation. Interpreting legislation can be difficult, Case Managers are part of a larger team working to ensure the best outcome for all stakeholders.
My family and I moved to Australia when I was very young. I arrived in Melbourne knowing only two words ‘yes’ and ‘chocolate’. Growing up, I moved away from the belief that chocolate was everything, and realised I live in a city where great opportunities are available to those who go out and capture them.
When I got my first part-time job at McDonalds at age 15, I was both excited and nervous. Little did I know that this job would set me up with a set of diverse and transferable skills. I felt good helping people, and I wanted this feeling to last. At that point, I knew I wanted a life where I had the opportunity to continue to help others.
Yes. Our Case Managers come from very different backgrounds, but to be successful in the role, you must love helping others. You must be diligent, committed to quality, and maintain integrity in all your dealings. One of Gallagher Bassett’s values is ‘Our people are our strength’ which includes the notion that there are no second-class citizens. There are many individuals from vastly different backgrounds who have succeeded in this company as they realise our work is meaningful and can affect many lives in a positive manner.
My favourite part about my job is when I contact an injured worker to advise they are able to get the treatment they need. The reason being, I understand than an individual off work could mean a family facing financial hardship. Therefore, by calling and advising the workers of their entitlements, I am reaching out and making life easier. This is a great part of my job and it continues to bring me joy and fulfilment.
There is a lot of responsibility as a Case Manager. You have to be great at time management, as you have many injured workers waiting to hear from you about their unique situations. You need to plan your day accordingly, ensuring you prioritise your different tasks and duties. It can be demanding, but you are rewarded with the satisfaction that you are doing something meaningful and significant.
If I was to go back in time and meet myself at university, I would say: