Job Satisfaction at Macquarie Technology Group

Working with customers on cloud computing and cyber related issues. Lots of troubleshooting with different vendors. Creating knowledge base articles for newly resolved issues.

Assisting customers to get the most out of their cloud-based services. This could be in the form of service inquiries or working on the restoration of any service faults. I have provided infrastructure-level support of our cloud offerings for commercial and government customers, excercising my technical skillset cross multiple cloud domains.

Every day is different with new challenges. Never a boring moment. Lots of technical work around cyber and networking If you know programming, that is a bonus

Working with customer on Cloud and Cyber incidents

Responsibilities are always changing; every day presents new opportunities and challenges. Being able to interact with customers and make a difference is one of the key responsibilities I would say.

Responding to tickets opened by and calls from customers. Performing orders for customers.

Currently working on a Devops project. Learning a lot of cloud computing.

In my role, I investigate cyber events, address cloud issues, and drive automation projects. I identify threats, ensuring a secure digital environment. Additionally, I optimize our cloud resources for seamless operations and streamline tasks through automation. My responsibilities support our team's success in cybersecurity and technological advancement.

Working on cyber security related incidents, cloud related fault and enquires. There are a lot of IT projects that you could be part of.

Help customers with their networking issue. Everyday has a different issue to be fixed

My role as a Tier 1 HMC engineer is to ensure that our customers with Macquarie Cloud Services are satisfied with their product and our service. This means when we are sending emails, calls and handling issues the customer is having we will always show empathy and take the upmost care in our work with the customer to find a resolution they are satisfied with.

Currently as a HMC Engineer I do a lot of networking works such as managing firewalls, VPNs, customer VMs. The tasks are mainly: On phone queues (inbound and outbound), email queues, actioning orders, actioning tickets, managing surveys and managing alerts.

My day-to-day involves a variety of tasks, including, managing tickets and calls, working in the data halls as on-site personnel at the request of our customers, and performing any changes requested by our customers to their systems from my desk when needed.