Are you a client-centric individual driven to deliver real human, empathic service?

As a Client Service Consultant, you will be the first point of contact for clients of the BOQ Specialist Banking business. Your focus will be supporting the customers' individual needs and queries, adding value to their experience and delivering financial solutions to existing BOQ Clients. This will be done in a consistent manner, delivering outcomes that exceed customer expectations and ensuring KPIs are met in a way that aligns with BOQ values.

Comprehensive training will be provided to support you in getting ready for the call centre environment.

Some other key responsibilities will include:

  • Working closely with Relationship Managers to manage the ongoing client relationship and client maintenance
  • Responding to client emails and secure messages
  • Processing real-time operational requests relating to transactions and account administration as well as support the business in account opening responsibilities.
  • Delivery of contract documentation upon client and consultant request
  • Liaising with the Risk and Compliance Team in accordance with legislative requirements

About you:

Passionate about all things customer service and will demonstrate an understanding of the Digital and Direct Banking environment. Naturally, you will demonstrate excellent relationship management skills and have proven experience working within a contact centre environment.

To be successful in this role you will have the below skills, knowledge and experience:

  • Driven and proactive attitude, with a passion for finance
  • Bachelor's Degree or a related tertiary qualification
  • Excellent Customer service skills, desirably within the finance industry
  • Contact Centre experience (desirable)
  • Strong computer and literacy skills

Further, you will demonstrate:

  • Good team player with a positive and can do attitude
  • Self-motivated, effective management of workload
  • Achievement focused
  • Strong organisation skills and effective time management
  • Excellent attention to detail
  • Keen and quick to learn
  • Confidence and flexibility to take on any task
  • Ability to take on a proactive approach
  • Ability to communicate with confidence, and engage positively