Updating Results

BOQ - 2019 - Client Service Consultant - Graduate Position - Sydney

As a Client Service Consultant, you will be the first point of contact for clients of the BOQ Specialist Banking business. 

  • Closing on 5 Jul 2019

Opportunity Details

Opportunity Types
Graduate Job
Number of Vacancies
3
Salary
$AU 50000
Start Date
Ongoing

Application Dates

Applications Open
25 Jun 2019
Applications Close
5 Jul 2019

Minimum Requirements

Level of Study
Bachelor
Accepting International Applications
No
Degrees Accepted
E
Aerospace Engineering & Aviation
Civil Engineering & Construction
Electrical & Electronic Engineering
Mechanical Engineering
Mining Engineering
Petroleum Engineering
Materials Engineering
I
Computer Graphics & Animation
Data Science
B
Actuarial Studies
Business Administration & Management
Human Resources
Marketing, Advertising & Public Relations
C
Graphic Design & Visual Arts
Communication & Media Studies
Music & Performing Arts
H
Classics
Languages, Literature & Linguistics
Archaeology & History
Humanities (all other)
Philosophy
Politics & Policy Studies
Social Science (all other)
Theology & Comparative Religion
Psychology & Counselling
Social Work & Sociology
L
Law
Legal Studies
M
Psychology & Counselling
Exercise & Sports Science
P
Architecture & Interior Design
Building & Construction Management
Property, Land & Real Estate
S
Agricultural Science & Management
Chemistry
Earth Sciences
Physics & Astronomy
Sciences (all other)
T
General Education Studies

Are you a client-centric individual driven to deliver real human, empathic service?

As a Client Service Consultant, you will be the first point of contact for clients of the BOQ Specialist Banking business. Your focus will be supporting the customers' individual needs and queries, adding value to their experience and delivering financial solutions to existing BOQ Clients. This will be done in a consistent manner, delivering outcomes that exceed customer expectations and ensuring KPIs are met in a way that aligns with BOQ values.

Comprehensive training will be provided to support you in getting ready for the call centre environment.

Some other key responsibilities will include:

  • Working closely with Relationship Managers to manage the ongoing client relationship and client maintenance
  • Responding to client emails and secure messages
  • Processing real-time operational requests relating to transactions and account administration as well as support the business in account opening responsibilities.
  • Delivery of contract documentation upon client and consultant request
  • Liaising with the Risk and Compliance Team in accordance with legislative requirements


About you:

Passionate about all things customer service and will demonstrate an understanding of the Digital and Direct Banking environment. Naturally, you will demonstrate excellent relationship management skills and have proven experience working within a contact centre environment.

To be successful in this role you will have the below skills, knowledge and experience:

  • Driven and proactive attitude, with a passion for finance
  • Bachelor's Degree or a related tertiary qualification
  • Excellent Customer service skills, desirably within the finance industry
  • Contact Centre experience (desirable)
  • Strong computer and literacy skills


Further, you will demonstrate:

  • Good team player with a positive and can do attitude
  • Self-motivated, effective management of workload
  • Achievement focused
  • Strong organisation skills and effective time management
  • Excellent attention to detail
  • Keen and quick to learn
  • Confidence and flexibility to take on any task
  • Ability to take on a proactive approach
  • Ability to communicate with confidence, and engage positively 
     
  • Closing on 5 Jul 2019

Graduate Success Stories


  • Graduate stories
I truly believe you will love where you work if you share the mutual core values and vision that your company does.

Sophia

  • Graduate stories
I truly believe you will love where you work if you share the mutual core values and vision that your company does.

Sophia

Read full story
  • Graduate stories
My days at work really are filled with variety and opportunities to learn and develop strong relationships with all levels within the organisation.

Phil

  • Graduate stories
My days at work really are filled with variety and opportunities to learn and develop strong relationships with all levels within the organisation.

Phil

Read full story
  • Graduate stories
I truly believe you will love where you work if you share the mutual core values and vision that your company does.

Sophia

  • Graduate stories
I truly believe you will love where you work if you share the mutual core values and vision that your company does.

Sophia

Read full story
  • Graduate stories
My days at work really are filled with variety and opportunities to learn and develop strong relationships with all levels within the organisation.

Phil

  • Graduate stories
My days at work really are filled with variety and opportunities to learn and develop strong relationships with all levels within the organisation.

Phil

Read full story