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ITSM system administrator
Jatin Shannon is an ITSM system administrator at the Bureau of Meteorology
What's your name and job title?
I am Jatin Shannon and my current job title is ITSM system administrator at the Bureau of Meteorology.
What did you study?
I graduated from high school in 2011, and in 2012 I was part way through a network design and security [course], prior to commencing the ICT Graduate Program at the Bureau. While this course was good, it didn't provide the level of hands-on experience and problem solving that I was looking for. The Bureau's ICT Graduate Program provided great opportunities to experience different areas of IT, and the experience and ability to talk to colleagues for advice and support made it quite easy to balance work and study.
When I commenced the program in 2013, I initially continued where I left off from my previous study of network design and security, but picked up additional units in cloud and virtualisation. These were the areas of study I enjoyed the most. I graduated in December 2015.
Where did you grow up?
I grew up in the outer eastern suburbs of Melbourne and went to a local public high school.
Throughout high school, I did work experience at various computer repair and communication businesses.
How did you get to your current job position?
I obtained my current position at the Bureau through a complete application and interview process.
Applying for your job
How did you choose your specialisation?
I chose my specialisation with support and guidance from my manager at the time, who suggested the role. The role involved project planning work, project implementation and once the project transitioned into operations, operation support and administration.
What was your interview process like? What kind of questions were you asked?
My interview was some time ago and unfortunately I do not remember the questions in detail, but I was asked about previous experience and achievements. I was also asked about personal traits, values, team skills, problem solving, and how to achieve or deliver an outcome that exceeds expectations, as well as [involvement in] activities outside of the workplace, such as sporting clubs. I was asked about how to approach and resolve conflict within my immediate environment and team.
Suppose a student was considering your career. What would you advise them to study? Are there any soft skills it would beneficial for them to develop?
Since commencing the graduate program, I have recommended it to many of my friends; advising them to do some level of study in any field of IT, to demonstrate an ability to continue to learn and research. I would strongly recommend developing skills in how to actively listen and engage in conversations, and be comfortable in asking questions.
What does your employer do?
The Bureau provides weather, climate and environment observations, predictions, warnings and research.
What are your areas of responsibility?
Operational support and improvements of the IT service management (ITSM) tool.
What was the last thing you worked on?
ITSM tool development and improvements.
What sort of person succeeds in your career?
[Someone who is] motivated, excited, reliable, understanding and embracing of change and technology.
Could someone with a different background do your job?
Yes, but it would be challenging to understand the environment that the system operates in.
Pros and cons
What do you love the most about your job?
The responsibility, the confidence that management has in me to do the job well, and being able to work on a system that is new to the organisation.
What’s the biggest limitation of your job?
I’m not sure that there is a limitation with the job. The system that I’m working with has its limitations, and that can at times cause a small level of frustration.
What would your career be if you weren’t doing what you’re doing now?
Australian Federal Police.
A word to the wise...
Which three pieces of advice would you give to a current university student?
- Be open-minded and supportive of change.
- Ask questions of your colleagues; they are valuable resources.
- Maintain a healthy work-life balance.