Culture at Services Australia

Overall very welcoming and kind. Very dependent on what group of people you are in. The graduate cohort has been at times segregating for those who have never worked in the agency prior to the program.

There appears to be a wide gap between the "working" staff and the Executives/SES. The "working" staff don't trust Services Australia and have low expectations of them in general, while the Executives are committed to the brand; the culture; to keeping up appearances. At the very least, you know where you stand.

The company culture favours the top of the company over those who are at entry level.

My team is amazing. I love the people I work with. But how can the Agency honestly say that they care about our self-care and wellbeing when they expect us to manage such a large workload while offering no overtime? Picking up one WLM a day while managing walk-ins, social casework and other assessments is not showing care about staff wellbeing.

As a graduate with previous years of work experience in the private sector, the one thing I have struggled with while working here is the lack of requirement and punctuality in responses to internal communication. I'm inclined to believe that this is fundamentally due to my lack of "rank" within the agency and moving forward - any managerial preparation activities that I may be required to do will focus primarily on empowering and supporting young people within the agency. There have been numerous points of my time here that I have felt isolated due to my age an experience and I want to change that, but overall - the culture of the workplace is inclusive and accepting of differences which is in contrast to my experience in the private sector. Ultimately, this is refreshing and integral in making diverse workplaces feel supported and welcomed.

The office is friendly and gets along well, colleagues are supportive, events are organised for staff leaving/Christmas etc. Everyone is supportive of each other, there are no toxic hierarchy's.

People tend to genuinely get along in my team. There is little socialising that happens between those of us who work in Adelaide though. I have no major complaints on this front.

My team is friendly and cooperative. They are understanding and helpful.

There is no culture in my office in the way of socialisation - and my team is all remote

People are lovely and supportive, and I would say I've had a good introduction. Hierarchy is very evident: everything has to be escalated, but I'm not the one making 140,000 a year as a director, am I? Last year only 8% of people reported harassment in the workplace, which is pretty good, and you're generally not overworked. Graduates aren't treated as disposable work assets like in other companies, which is a significant reason I'd recommend it here. As for culture after work hours: there isn't any, which is what I want. Only one of my team works in Adelaide other than me and we already spend 37.5 hours together a week: why would I spend time after work with them when she's got kids and grandkids, and I have my family and fiancée?

There is not much of an after-hours culture which is fine by me. I get along well with my current team in P&I however I felt left out of my original team in TDP. In my first team I was occasionally left out of both social and work related activities/meetings which left me disconnected and often with not a lot of work or support. That team was rarely in office at the same time and kept very largely to themselves, sitting away from one another/next to only their closest work mates. In my current team we are in office regularly together, the social culture is great - we get along well and make sure to have fun while working and collaborating together. As someone who is new to the workforce this has made work far more enjoyable and I now see a future staying at the agency and hopefully in this team. Hierarchy-wise, decision making is generally respected and logical with impacts on other staff generally considered. In my current business area immediate hierarchy does not impact culture negatively.

My immediate team has a great culture and work extremely well together. The Agency as a whole has a way to go with moving into 21st century workplace practices.

Positive inclusive culture

Distant far off senior executives move budget figures around while co-located and middle management that run our teams foster a collaborative work culture. Unfortunately any work socialising is on our own dime because it's the public sector.

the people are terrific and have a mostly good balance of work and friendly conversation

Good work life balance Most WFH applications are granted

Culture is one of ignorance to the plight of your fellow employees, the customers and the agency as a whole. There is no accountability for people who make massive mistakes on customer records that leads to hours of work for others, and highly stressful situations for the effected customer.

The company culture within the office, in my area, is excellent. Management is supportive and you are encouraged to excel and provide feedback. The business structure is A CEO at the top, followed by DCEOs who manage individual business groups, then General Managers that Manage Divisions within groups, the National Managers who manage branches within Divisions, and then Directors that manage Sections within Branches. Most work is conducted within Divisions, with very little cooperation across groups (though it does happen with specific teams).

Varies greatly depending what team you are in and if your team is customer facing or behind the scenes. I work in a regional area, so the hierarchy is not so strict, and socialising is pretty consistent. However, the workload for my customer facing workmates can be overwhelming and people burn out.

Depending on what area you work in and what office you are in. Devonport, TAS Service Centre with FOH and BOH, has a positive work environment, and engaging health and wellbeing committee.