Management at Services Australia

Very dependent on what team/role you are in. Some are a lot more hands on, others are more on a need to know basis.

My line manager is great and easily accessible. great mentor Higher ups are not accessible and need to work on internal communication

The managers I have worked under (not to be confused with the "Executives"/SES, of course) have been lovely, supportive people. I have experience informal and structure mentoring from different managers, as well as different styles of communication, from formal emails to informal chats and Teams messages. All of my managers have been quick to praise, but are also kind and empathetic when discussing mistakes or concerns.

My managers are great the rest are not the equal

My first line manager was horrible and discriminated against me. The managers I have had since have been wonderful.

They've been great at encouraging me and recognizing my commitment to the agency but I feel I've had little opportunity to showcase my skills and ability to learn

My current manager is extremely knowledgeable, experienced and approachable. She is supportive and encourages me to grow. She gives both feedback and praise. Overall, I have had very good managers in my current role.

I don't feel very connected to them although I believe they do a decent job in their roles.

Managers communicate, are clear, and down to earth.

Managers are absolutely amazing for me, and I could not ask for better. Karina, Naomi and Whitney are all lovely women and I'd love to see them get more pay for what they do. Communication has been clear and well explained where I need improvement, or when I'm going well.

My first manager was not very present in office or online. IOn my four months of working under this manager I saw her twice in person or onscreen, and our conversations were rarely longer than 5 minutes inclusive of check-ins, my requesting support, performance discussions etc. I felt very unsupported and unmotivated. My deployment manager was very supportive and helfpul and took genuine interest in my success and wellbeing. My current manager is very supportive and invested in my wellbeing and career. We get along well and he keeps me well informed about everything our team does. I am learning a lot from him and the leadership in our team/section. I know I can go to him for career advice and guidance beyond my everyday job which is a great feeling! As a part of the graduate program I have been assigned an EL/SES mentor who has been very supportive and helpful. I catch up with him monthly/bi-monthly for general check-ins, career advice and the like.

They are very hands on. At least my immediate manager is. I do find they are all rather 'old school' and have their methods for working and management that have clearly not changed in some time. I am fortunate my immediate team and manager are very down-to-earth and open to new processes.

Excellent mentors/team leaders who lead by example and are not condescending.

Mixed bag. Senior management are in a bubble.

the graduate team are completely incompetent, although the managers I have had in legal have been exceptional

I'm in Melbourne. My line manager is in Canberra and the Manager above that is in Adelaide. Both are very accessible, both through MS Teams and email.

absolutely useless 95% of the time

Extremely accessible. The Senior executives make an effort to talk to the average staff members and have regular forum sessions. Many make good mentors, there's a mentor culture present.

My managers have been very supportive. Always open for a chat and to help me. I have a senior executive as a mentor who has been amazing.

I personally really like my direct manager and have found her supportive and flexible of commitments outside of work. Some managers and national team seem de skilled and out of touch with customer facing work. These opportunities should be broadened and rotated so other perspectives can be offered to leadership and so that skills remain current.