What it does: One of the ‘Big Four’ banks in Australia and one of the top 50 largest banks in the world (in terms of market capitalisation and total assets)
Staff stats: Around 35,000 staff spread across more than 800 locations in Australia, New Zealand and around the world
The good bits: Friendly co-workers, good money, ethical employer
The not so good bits: Flat structure makes it difficult to reach senior positions
The NAB story
NAB resulted from the 1982 merger of the National Commercial Banking Corporation of Australia, National Bank of Australasia and Commercial Banking Company of Sydney. The company then pursued an aggressive overseas expansion strategy. However, it ended up selling or closing many of its foreign outposts and concentrating on Australia, New Zealand and, to a lesser extent, Asia, especially after buying MLC Limited in 2000.
Headquartered in Melbourne, NAB has almost 13 million customers, $945 billion of assets and annual revenues in excess of $20 billion.
Like its three largest competitors, NAB offers personal, business and wholesale banking, as well as online share trading. Through MLC it offers financial advice, investment planning, superannuation and insurance.
Over the last eight years, NAB has marketed itself as an ethical business that steers clear of “unfair banking” practices . Among other initiatives, it has abolished various fees and charges and made it easier for customers to keep their homes while in financial difficulty. NAB aims to understand and support their customers and “take the hard work out of banking”.
As part of its strategy to differentiate itself as ‘the ethical bank’, NAB aimed to be an employer of choice. It aspires to a culture of inclusion and to be attractive to “people of different backgrounds, generations and cultures”. It has introduced numerous initiatives to attract and retain women, mature age workers, Indigenous Australians and people with accessibility needs. It also has flexible work practices, generous parental leave and puts a lot of effort into staff development and retention.
NAB aims to spend one per cent of its cash earnings before tax on corporate social responsibility initiatives. It’s the largest Fairtrade-accredited workplace in Australia. It’s also one of the nation’s largest carbon-neutral companies. Those in the grad program are provided various opportunities to get involved, from paid volunteer leave to social responsibility projects.
The recruitment process
Like most financial institutions, NAB has a rigorous application process. You’ll need to go to the grad program application page of the NAB website fill a detailed online application. This step is followed by several online tests and a video interview. If you make the cut, you’ll then attend an engagement centre where you will take part in a number of group and individual activities and hear from current and past grads. NAB is looking for candidates who have solid academic performance, been involved in leadership and community activities and have a strong focus on customer service.
Expect a starting salary that is “market matched, well-structured and fair”. You’ll get significant discounts on loans, credit cards and insurance policies, as well as access to good deals on everything from gym memberships to travel.
The grad program runs for 15 months and involves rotations through your selected stream. While in the program you’ll be doing meaningful work, be given personalised learning and networking opportunities and get regular exposure to senior staff. At the end of the grad program you are guaranteed a permanent role in your program stream.
The vibe of the place
Customer service is vital in banking, so it’s no surprise NAB attracts and recruits those with smooth interpersonal skills and a strong customer focus. That means you can expect a friendly, collaborative workplace environment along with plenty of opportunities to socialise with colleagues. NAB walks the walk as well as talking the talk when it comes to encouraging principled behaviour. That translates into what one grad describes as a “be authentic and respectful” code of behaviour. The culture can vary across departments but integrity, a passion for customers and behaving like a team player are expected wherever you are.
Overall satisfaction rating among grad employees: 3.8 stars
From the employer:
For almost 160 years, we’ve been helping our customers with their money.
Today, we have more than 30,000 people serving 9,000,000 customers at more than 900 locations in Australia, New Zealand and around the world.
As Australia’s largest business bank, we work with small, medium and large businesses. We’re there from the beginning to support them through every stage of the business lifecycle.
We fund some of the most important infrastructure in our communities – including schools, hospitals and roads. And we do it in a way that’s responsible, inclusive and innovative.
More than money.
We know that to be Australia and New Zealand’s most respected bank, we need to be good with money. And we need to be just as good with people, too.
NAB Graduate Program
At NAB, our goal is to guide you to your next career milestone and offer you a role that you’re truly passionate about.
Our Graduate Program is tailored to suit you. You’ll participate in rotations and a structured learning and development program, all focussed on supporting your in-role performance and on building your career. Our rotations are designed to give you broad experience; introducing you to all aspects of life at one of Australia’s largest and most successful financial institutions. You’ll begin at an operational level before getting the opportunity to work with senior level management.
One key to our business success is being as good with people as we are with money. We’re passionate about making a difference for our customers and community, we want them to feel valued and supported, to make things as easy as possible.
We’re looking for graduates who feel the same way - people who want to deliver for our customers and make the best of - those who can demonstrate determination, flexibility, resilience and the ability to learn in challenging situations.
If you’re looking to do real and meaningful work in line with your study and aspirations, apply to join NAB’s 2019 Graduate Program.
For more information go to our website.
During the program
As part of the graduate program, we’ll provide:
- Rotations and experiences in genuine roles, doing real and meaningful work that contributes to NAB’s business priorities
- Learning and development opportunities tailored to your needs
- A committed team to support you as you go, with supportive managers for each rotation
- Exposure to senior leaders
- Networking events to help you build connections
- Opportunities to drive or get involved in projects, initiatives, committees and community work
After the program
If you successfully complete the graduate program you’ll be offered a permanent role with us.
To apply please visit our website
Everyone's career path is unique. That's why we offer various career options and development opportunities that fit with your study and aspirations. We’ll support you every step of the way to help you find a role that you’re passionate about.
We’re passionate about making a difference to our community, creating value and exceeding our customers' expectations.
We’re looking for graduates who feel the same way - people who look for ways to find better and simpler ways of doing things. If you have resolve and commitment to be top talent in your field, the NAB Graduate Program can help you."